Strategic Alignment / Blue Line

image of swot diagram

SWOT: Rediscover a Classic

Ever go through your closet or toolbox and find something useful you forgot you had—and wound up being glad you did? I suggest you rummage...
Motion blur photograph of chef stirring pasta sauce on stove.

The Recipe for My Secret Sauce

  No, this isn’t a special holiday cooking edition of the LeanBP Blog! To celebrate the season, I thought I’d share with you the formula...
image of a comet labeled with the five disciplines of speed

Go Faster, Produce More—but with Integrity

If you’ve been following my blog regularly, you know that my Lean Applied to Business Processes course is actually the product of what I’ve...
image of small stones balanced on a larger stone

Optimizing Without Balance—A Vicious Cycle

It’s counterintuitive to think that maximizing your job or your department’s throughput can have a detrimental effect on your company. But that’s exactly the...
This photo of a garden hose with kinks illustrates the bottlenecks that impede workflow in the business office.

Three Warning Signs Your Process Improvement Effort Will Fail

"Constraint: anything that limits a system from achieving higher performance versus its goal." —Eli Goldratt, What Is This Thing Called Theory of Constraints and How...
sipoc table diagram

SIPOC with a Twist (Think Policies, not Processes)

In order to do your job, you need to see your job. As some of you already know, SIPOC is a process improvement tool that...

Mastering Your Circle of Influence

“Do your job!” If you watch football at all, you’ve heard this line before. It’s what coaches tell players when the game gets tight. No...