Tag: cause and effect diagrams

Where’s the Value in Your Business Processes?

Teaching Lean Applied to Business Processes is never dull. But once the conversation turns to finding value in the steps of a business process,...
illustration of cause-and-effect diagram

A Better Way to Brainstorm Root Causes

Determining root causes seems to be a lost art. It’s a discipline, and if we aren’t willing to apply disciplined thinking when diagnosing a...