Tag: fishbone diagrams

Where’s the Value in Your Business Processes?

Teaching Lean Applied to Business Processes is never dull. But once the conversation turns to finding value in the steps of a business process,...
illustration of cause-and-effect diagram

A Better Way to Brainstorm Root Causes

Determining root causes seems to be a lost art. It’s a discipline, and if we aren’t willing to apply disciplined thinking when diagnosing a...