Tag: lean business office

This photo of a garden hose with kinks illustrates the bottlenecks that impede workflow in the business office.

Three Warning Signs Your Process Improvement Effort Will Fail

"Constraint: anything that limits a system from achieving higher performance versus its goal." —Eli Goldratt, What Is This Thing Called Theory of Constraints and How...
illustration of cause-and-effect diagram

A Better Way to Brainstorm Root Causes

Determining root causes seems to be a lost art. It’s a discipline, and if we aren’t willing to apply disciplined thinking when diagnosing a...
sipoc table diagram

SIPOC with a Twist (Think Policies, not Processes)

In order to do your job, you need to see your job. As some of you already know, SIPOC is a process improvement tool that...

(VIDEO) Is Work in Process Sinking Your Productivity?

https://vimeo.com/265912042 Knowledge work is invisible. It’s inside your head, or buried in emails and files. That’s the biggest problem you face when you’re trying to...

The 8 Biggest Wastes in the Business Office

  In my first LeanBP Blog post, I explained the “why” for Lean Applied to Business Processes (LABP). Now, I’m going to explain the “what.”...

Mastering Your Circle of Influence

“Do your job!” If you watch football at all, you’ve heard this line before. It’s what coaches tell players when the game gets tight. No...