Tag: lean tools

image of drummers in marching band

Are You Marching to the Beat of the Wrong Drum?

  In the business office, we often tend to think of the deliverables we produce in terms of a rate. For example, we might have...
image of 5s diagram: sort, set in order, see, standardize, sustain

Putting 5S to Work in the Business Office

If you read this blog regularly, you’re aware that the same lean tools that make manufacturing more efficient can work wonders in the business...

When Finger-Pointing Is a Good Thing

This month’s blog post will be short and sweet. Why? My WIP is at max! (If this concept is new to you, revisit my...
This photo of a garden hose with kinks illustrates the bottlenecks that impede workflow in the business office.

Three Warning Signs Your Process Improvement Effort Will Fail

"Constraint: anything that limits a system from achieving higher performance versus its goal." —Eli Goldratt, What Is This Thing Called Theory of Constraints and How...
sipoc table diagram

SIPOC with a Twist (Think Policies, not Processes)

In order to do your job, you need to see your job. As some of you already know, SIPOC is a process improvement tool that...

(VIDEO) Is Work in Process Sinking Your Productivity?

https://vimeo.com/265912042 Knowledge work is invisible. It’s inside your head, or buried in emails and files. That’s the biggest problem you face when you’re trying to...