Tag: process improvement

When Finger-Pointing Is a Good Thing

This month’s blog post will be short and sweet. Why? My WIP is at max! (If this concept is new to you, revisit my...
This photo of a garden hose with kinks illustrates the bottlenecks that impede workflow in the business office.

Three Warning Signs Your Process Improvement Effort Will Fail

"Constraint: anything that limits a system from achieving higher performance versus its goal." —Eli Goldratt, What Is This Thing Called Theory of Constraints and How...
illustration of cause-and-effect diagram

A Better Way to Brainstorm Root Causes

Determining root causes seems to be a lost art. It’s a discipline, and if we aren’t willing to apply disciplined thinking when diagnosing a...
sipoc table diagram

SIPOC with a Twist (Think Policies, not Processes)

In order to do your job, you need to see your job. As some of you already know, SIPOC is a process improvement tool that...

The 8 Biggest Wastes in the Business Office

  In my first LeanBP Blog post, I explained the “why” for Lean Applied to Business Processes (LABP). Now, I’m going to explain the “what.”...